Financial products and services can often have excessive charges levied to a customer’s account when they have gone over their agreed limit or paid late; however these charges are often excessive and do not reflect the true costs incurred by the lender or credit card company and policies may be mis-sold.

Why not request our FREE no obligation claim pack by clicking here.

Bank-Smart currently offers claims management services for the following types of claim:

Monthly Bank Account Fees
Credit card accounts
Mortgage accounts
Business loans
Loan accounts
Store cards
PPI (payment protection insurance)
Mortgage protection insurance (MPPI)
Council tax rebates
GAP insurance
Credit/HP policies
Extended warranties
Whole of life policies
Mechanical Breakdown Insurance
Mobile phone insurance mis-selling
Mobile Phone Overcharging
Care home fees refund
Endowment Complaint
Mis-sold pension
Mis-sold timeshare
Mis-sold investment/bond
Mis-sold mortgage
Life Assurance Refunds
Payment Break Plan Refunds
Mis-sold SIPP (Self Invested Personal Pension)

Why choose Bank-Smart?

In 2006 Bank-Smart became one of the first claims management companies to deal specifically with the reclaiming of penalty charges and mis-sold financial products. Since then we have taken on a considerable claims portfolio and have continued to grow from strength to strength. We have registered 100,000's of claims on behalf of our customers.

Utilising some our most highly skilled analysts and programmers we have developed a highly efficient and effective claims management processing system unique to Bank-Smart that provides you with 24/7 access to monitoring your claims online.

At Bank-Smart we manage your claim for you, we are able to manage your claims and from start to finish and have the banks or financial service provider(s) return your mis-sold products and penalty charges.

To sign-up with Bank-Smart, click the 'Apply Now' button at the top of the page and let Bank-Smart get to work in reclaiming your financial and other claims. You can rest assured that all your claims are in safe hands.





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Monthly Bank Account Fees

Some packaged bank accounts come with a number of services (mobile phone insurance, breakdown cover etc.) that may not be suitable for you or even required. We are able to investigate your claims and if your packaged account has been mis-sold have your premiums returned with interest.
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Credit Card accounts

Where penalty charges applied to your credit card are unfair we may process your claim to have these refunded plus interest.

Where credit card default charges are set at more than £12, the OFT will presume that they are unfair.

Bank-Smart are able to negotiate with the credit card companies and reclaim your charges where these have been applied unfairly often with interest on the charges also refunded.

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Mortgage accounts

If you have incurred penalty charges and late payment fees on your mortgage Bank-Smart can help to get these charges returned to you. Not only penalty charges but exit fees as well. In the past, mortgage lenders have been increasing their Mortgage Exit Administration Fees (MEAF) and levying excessive penalty charges to mortgage accounts where a missed repayment has occurred.

If you are one of the 12.5 million people in the UK that have switched mortgages lenders in the last five years, you have probably been charged a mortgage exit fee and may be eligible for a refund.

The financial regulator previously stated “if a past customer who has paid a higher fee to exit complains, he or she can expect a refund of the difference between the actual fee paid on exit and the original fee quoted”.

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Business Loans

Your business could have payment protection insurance in a similar was to PPI on consumer loans. If you have been provided this and believe it may have been mis-sold please contact us without delay.

Bank-Smart have experience in helping small businesses recover unfair charges and can help you providing your annual turnover is less than £1 million. We can assist in processing business accounts or credit card claims. If you have a business account or credit card with penalty charges, click the 'Apply Now' button at the top of the page and let Bank-Smart get them back!

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Loan accounts

Banks have been levying excessive penalty charges to loan accounts, where for example, a missed repayment has occurred or you have made a late payment. As with credit cards these charges can be unfairly high and we want to help you get them back. All it takes is your signature on a simple form and we will do the rest. Please ensure that you have checked your loan account and that there are penalty charges to reclaim and/or PPI. Please ensure you provide any evidence you have as this can help speed up your claim.

Bank-Smart will negotiate with your loan provider and reclaim your charges plus interest where possible.

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Store cards / Catalogue Late Fees

If you have been levied a penalty charge for an arrears letter, missed repayment or late payment fee on your store card, you may be eligible for a refund. As with all claims, simply apply online and we will send you the documents that require your signature within 24 hours.

Bank-Smart have experience in reclaiming store card penalty charges and have a proven track record in professional and efficient claims management.

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Payment Protection Insurance (PPI)/ Mortgage Protection Insurance (MPPI)

While the PPI deadline was 29th August 2019 there may still be scope to progress your PPI claims through the courts. If you have evidence of PPI you may contact us for further information on whether or not you may still be able to claim.


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Council Tax Rebates

The current council tax bands were assessed on April 1st, 1991. Unsurprisingly, many of these assessments are out of date and in a lot of cases, were inaccurate in the first place. Once we have received your completed authority form we will hand your claim to our team of claims handlers who will investigate your current council tax banding and determine whether or not there may be a case for a refund. If you agree, we will prepare your claim documents and progress your claim for a refund.


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GAP Insurance Policies

GAP insurance policies are generally sold alongside car finance and can often be unwanted, not required and in many cases, not even valid. Many car owners have been sold expensive GAP insurance policies without even knowing that it was being added to their car finance loan or have been unable to claim in the event of an accident. Where you believe that you were mis-sold a GAP insurance policy Bank-Smart can claim for a refund of policy premiums on your behalf, produce all the required documentation to progress your claim and manage the entire process from start to finish.

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Credit/HP Agreements

Credit/HP (Hire purchase) agreements can often produce penalty charges in the same way as credit cards and bank accounts. Where you believe that you have been charged excessive late payment fees, returned cheque fees or charges for failed direct debits Bank-Smart can prepare your claim and manage the process from start to finish. Don't forget that you can check the status of all your claims at anytime by logging into the secure online Bank-Smart client area of the website.

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Extended Warranties

Extended warranties are often overpriced, difficult to claim on and can be sold using high-pressure selling tactics. If you have been sold extended warranties and you believe that these may have been mis-sold you could be due a refund. To request a no obligation claim pack simply go to the Apply Now page and complete the short online form.

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Whole of Life Policies

Have you been mis-sold your Whole of Life Insurance Policy? Whole of life Insurance and Investment linked policies can be expensive and as policies age premiums can increase significantly. Many consumers are unaware of these increases at the time the policy is taken out and the need for increased payments can cause problems after significant sums of money have already been paid into the policy. Many providers will stop your policy if you fail to keep up repayments and your premiums could be lost. If you are struggling with repayment due to increased premiums that were not made clear at the start of your policy, you may well have been mis-sold the product and may be due a refund or compensation.

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Mechanical Breakdown Insurance

If you have purchased or hired a car under a vehicle finance agreement, then you may have also purchased Mechanical Breakdown cover without even realising it! Mechanical Breakdown insurance policies are sold alongside car finance and can often be unwanted and, in many cases, not even valid. Many drivers already have appropriate cover and are effectively paying double to safeguard against mechanical breakdown. Where you believe that you were mis-sold Mechanical Breakdown Insurance, Bank-Smart can claim for a refund of policy premiums on your behalf.

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Mobile phone insurance mis-selling

Mobile phone insurance policies are often overpriced, difficult to claim on and can be sold using high-pressure selling tactics. If you have been sold mobile phone insurance in the past and you believe that the policy may have been mis-sold you could be due a refund. To request a no obligation claim pack simply go to the Apply Now page and complete the short online form.
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Mobile Phone Overcharging

Do you always upgrade your handset when your contract term ends? If you have ever continued to pay the same monthly amount after the end of your contract without upgrading your phone, we could help claim you a refund. We can also claim for mis-sold contracts, and excessive bills. To request a no obligation claim pack simply go to the Apply Now page and complete the short online form.
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Care home fees refund

If you or a member of your family has had to pay towards care home fees you could be entitled to a refund worth thousands. Refunds can be anything up to £300,000 and refunds of £100,000 are not unusual.

Where patients require 24 hour care you are likely to be eligible for funding from the Primary Care Trust or your Local Health Authority. If this was not the case then we may be able to obtain a refund for the fees paid plus interest. Request our no obligation claim pack by clicking the Apply Now button at the top or bottom of this page.

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Endowment Complaint

If you believe that the adviser who sold you your policy did not make sure that an endowment was the best way of repaying your mortgage depending on your financial circumstances at the time and your exposure to risk or for any of the following reasons:

- The risks of an endowment policy were not fully explained to you and how the money was to be invested
- Options for repaying the mortgage were not fully discussed
- It was not checked that you were satisfied with the risks of stock market investment. They should have explained that the amount you would get back depended on the performance of the policy.
- They may have said the policy was guaranteed or implied that it would definitely pay off the mortgage in full. You may have a complaint if you can prove this in writing - if you have no written evidence include it in your complaint anyway as this may improve your chance of a successful complaint

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Mis-sold pension

If you were advised to take out a personal pension rather than the State Earnings Related Pension Scheme then you may be entitled to compensation relating to the difference in value of your personal pension in relation to the state pension. Up to 5 million people could be entitled to claim the difference back today! If you believe that your pension has been mis-sold request our no obligation claim pack today as time limits to claim may apply.
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Mis-sold timeshare

There are strict rules and guidelines for the selling of timeshares and often these rules are not followed during the high pressure selling of timeshares. If you did not receive a prospectus, you did not receive a minimum 10 day cooling off period or you paid a deposit during the cooling off period you could be due substantial compensation. Why not request our no obligation claim pack today for further details or contact one of our claims advisors.
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Mis-sold investment/bond

Are you one of thousands of people who have been mis-sold an investment or bond? If you were not advised that your investment/bond could lose money, or if you requested a low (or no) risk investment and were given one with a high risk, you may have been mis-sold your investment. If the policy was not suitable for you, or risk was not discussed, you may also be entitled to compensation. There are a number of rules your advisor should have followed when selling you your investment; if they broke the rules, you could be entitled to claim thousands in compensation. Request your free, no obligation claim pack today if you believe you may be due a refund.
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Mis-sold mortgage

Was your mortgage taken out through a mortgage broker, mortgage advisor or mortgage lender? If the answer is yes and you are unhappy with your mortgage or the way in which it was sold we may be able to secure compensation. If you have suffered as a result of the mortgage provided to you, possibly by an advisor paying more attention to his/her own commission rather than what is best for you, then apply for our no obligation claim pack today and see if Bank-Smart can help recover compensation on your behalf.
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Life Assurance Refunds

Life Term Assurance policies and similar life products are often sold in conjunction with mortgages, endowments, pensions, or secured loans, and can often be unwanted, unsuitable, or sold without proper advice or guidance as to the cost and exclusions of the product.
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Payment Break Plan Refunds

Payment Break Plans can be added to credit cards and store cards without full explanation as to the purpose, cost, or benefits of the product. A Payment Break Plan is not insurance, and does not cover you for missed payments like a PPI policy. Such a plan will often cost a substantial monthly fee and many consumers do not even realise what they are being charged for. Don’t be caught out! Check your credit & store cards today and contact us to begin your claim for a full refund of up to all payments, plus interest.
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Mis-sold SIPP (Self Invested Personal Pension)

A SIPP is a pension that gives you more control and flexibility over your pension investments compared to standard pensions. If you were sold a SIPP by an advisor, they should have checked that the investments were aligned with your attitude to risk, your objectives, and your needs. They should also have advised you that your investments could go down as well as up, and that your capital was at risk, in addition to any annual management fees that you would have to pay. If your advisor failed to correctly advise you, you could be owed tens of thousands in compensation.
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If you have any further questions please don't hesitate to contact us using the email address below.  We aim to answer as soon as possible, usually within 24 hours, and are always happy to help, whether you choose us to claim with us or not.

If you are unsure as to which charges/policies can and cannot be reclaimed please email a claims advisor before submitting your application using claims@bank-smart.co.uk.





E-mail: info@bank-smart.co.uk

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